3CLogic

Author: b | 2025-04-25

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3CLogic - 3CLogic Outbound Contact Center solutions:.

Unlock stock picks and a broker-level newsfeed that powers Wall Street. 3CLogic to transform the IT service desk experience for leading footwear and accessories organization with a purpose-built contact center solution for ServiceNow designed to enhance agent efficiency and streamline operations. , /CNW/ -- 3CLogic, the leading AI and cloud contact center solution for ServiceNow®, today announced its selection by a globally recognized footwear and accessories brand to complement its existing investment in ServiceNow's IT Service Management (ITSM) suite with 3CLogic's purpose-built CCaaS offering. The partnership will enable the retailer to streamline back-office workflows with front-office engagements for improved IT service delivery and efficiency. 3CLogic Logo (PRNewsfoto/3CLogic) Lacking integration between its existing contact center platform and ServiceNow ITSM, the retail footwear and fashion brand faced ongoing challenges with providing efficient and personalized employee experiences. Excessive swivel-chairing between systems resulted in inherent manual work, directly impacting both time-to-resolution (TTR) and operating costs. Supporting a global team distributed across six continents and over 80 countries, the brand recognized an urgent requirement to streamline operations and engagements to better serve its 4,000+ employees. The retailer selected 3CLogic's ServiceNow-certified CCaaS offering for its unique ability to leverage all aspects of the ServiceNow platform — from workflows to AI to reporting — while enabling a single omnichannel workspace for agents and leadership. "We're thrilled to support this fashion icon on its journey to streamline and optimize its IT service desk," explains Matt Durkin, VP of Global Sales at 3CLogic. "With 3CLogic and ServiceNow's unified omnichannel platform, they will quickly be able to resolve more IT support issues with less effort while delivering faster outcomes without increasing costs." As part of the initial deployment, 3CLogic's cloud contact center solution will help to enhance the organization's use of ServiceNow ITSM with integrated CTI, intelligent IVR workflows, and

3CLogic Reviews: What Is It Like to Work At 3CLogic?

SOLUTION | BY NEED | IT SERVICE DESKResolve issues faster across your IT Help Desk Boost performance and productivity with effective call deflection, automated QA processes, and AI assistance — all through a single workspace. Support OptimizationSupport made quick and easy — for everyone When employees require IT support, immediate service is essential for them to return to work promptly. 3CLogic helps make the experience seamless: Deflect calls to self-service for tasks such as ticket creation, updates on regional outages, password resets, etc.Leverage convenient SMS for personalized interactions or mass notifications (i.e. outage updates).Ensure the most complex issues are routed to the appropriate live agent for increased first-time resolution and shorter wait times. AI Insights & AnalyticsLet Artificial Intelligence do the heavy liftingFrom password resets to troubleshooting an employee's computer — with deep insights into every engagement, your service desk can easily be optimized to improve productivity and drive down costs. Leverage AI-powered sentiment analysis for automated QA processing to learn why people are calling, and how your agents are respondingWith insights into 100% of engagements, it becomes easy to optimize workflows for SMS, self-service, and intelligent routingBoost performance with AI Coaching and automated insights into sentiment scoring, best practice adherence, and more to optimize service and CSAT scores

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