Download voicent callcentercrm

Call Center CRM Setup (Release 9 and Below) Installing the Call Center CRM Software To install Voicent Call Center CRM software on a server computer, simply select Call Center CRM along with other products. To install it on a different computer, download Voicent software installer, run it, choose Client Program. Follow the onscreen instructions and continue with the setup wizard. Enable Call Center CRM on Voicent Gateway By default, Voicent Call Center CRM is not enabled. To enable it, open Voicent Gateway main window, select Setup > Setup Call Center CRM. (Please note Voicent Gateway may be installed on a different computer than the manager's). Select Enable Call Center CRM. Optionally, you can setup a CRM password. Connect to Voicent Gateway From Call Center CRM program main menu, select Manage > Connection Wizard, and follow the onscreen instruction to connect to Voicent Gateway. You can also connect to Voicent gateway from Manage > Manage Gateway... program main menu.

Voicent Software that works with BroadcastBySMSVoicent GatewayThis software will be installed along with BroadcastBySMS. You will be REQUIRED to setup your text messaging modem through this software before using BroadcastBySMS.Voicent Call Center CRMYou can keep track of your customers' broadcast results using Voicent Call Center CRM. BroadcastBySMS also uploads opt-out status to Voicent Call Center CRM after each campaignVoicent Call Center ManagerYou can view statistics for BroadcastBySMS within Call Center Manager.Voicent IVRBroadcastBySMS alone has very limited capabilities such as only being able to perform one action at a time or handle only one response from your callee. However, if you want to design a more complex campaign plan you will need to take advantage of Voicent IVR (Interactive Voice Response). Voicent IVR easily integrates with your website, database, other Voicent software and nearly any program. Voicent IVR is a design tool that allows you to customize a 2-way texting feature using an intuitive point-and-click interface.

Voicent Gateway is an open-standard based, advanced server software product that links telephones with computers. The system makes it possible to develop interactive telephone applications rapidly. Voicent Gateway supports VoiceXML, an open standard adopted by the W3C organization. This open standard is a high level interface for developing interactive telephony applications. VoiceXML based applications can utilize a gateway to make the actual phone calls and do not need to deal with lower level telephone programming. Both inbound and outbound calls are supported. Test-to-speech and speech recognition capabilities are part of the built-in gateway features.Systems with similar capabilities normally require expensive telephony hardware to run. Voicent Gateway, on the other hand, only requires a voice modem. Voicent Gateway is also capable of supporting multiple phone lines by putting multiple modems into a computer. Since Voicent has implemented many telephony hardware features into Voicent software, for most applications, there is no advantage of using expensive telephony hardware.This help document describes the basic usage and configuration of Voicent Gateway. For developer information, such as VoiceXML programming, gateway programming interface samples and references, client libraries, please visitVoicent Developer Network.