ManageEngine ServiceDesk Plus

Author: h | 2025-04-24

Depending on how ManageEngine Service Desk Plus is deployed in your environment, follow the corresponding steps: ManageEngine ServiceDesk Plus On-Demand; ManageEngine ServiceDesk Plus (On-Premesis) ManageEngine ServiceDesk Plus MSP; ManageEngine ServiceDesk Plus On-Demand integration. To configure ManageEngine ServiceDesk Plus On-Demand in

ManageEngine ServiceDesk Plus IT Made Easy With ServiceDesk

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ManageEngine ServiceDesk Plus - MSP is a comprehensive help desk and asset management software that provides Service Provider an integrated console to monitor and maintain the assets and IT requests generated from their Account's users of the IT resources. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end-users who need help. Without this, an organization could certainly face losses due to inefficiencies. The two main focuses of the ManageEngine ServiceDesk Plus - MSP are IT Request tracking and Asset Management. Using the following modules of ServiceDesk, technicians and system administrators can resolve issues of complex nature in no time and thus reduce the end-user frustration arising due to time consuming issue resolving process. They can also keep track of the needs of the organization with the help of asset management and proactively allocate resources to the right user/departments, thus increasing the productivity of the organization.RequestsProblemChangeProjectsSolutionsAssetsPurchaseContractConfiguration Management DatabaseThe request module functions as the Help Desk where requests are fetched and necessary solutions provided by assigning technicians to resolve issues reported. When you log in to ManageEngine ServiceDesk Plus - MSP, the application displays the ServiceDesk Plus - MSP home page that contains information on pending requests, overdue requests, requests assigned to the user who has logged in, individual user's task list,

What is ServiceDesk Plus? - ManageEngine

Integration details and displays the download Analytics Plus option, then remove the integration, create a new workspace in Analytics Plus, and reconfigure. If the Advanced Analytics tab does not show data (charts) and instead displays the report tabs, do the following: Check if the Analytics Plus server and ports are reachable from the accessed machine. Click 'Launch Analytics Plus' to check if the integrated Analytics Plus is reachable and has a valid certificate. If the Advanced Analytics tab does not show data (charts), instead displays the report tabs and an error message (blocked by an extension/refused to connect): Navigate to the /logs directory and open the "pam0" file. Search for "remoteHost in api filter" and try pinging the value/IP address corresponding to it. If the server is not reachable using the IP address, then determine the correct IP/DNS, using which you can ping the server from the PAM360 installation machine. If the problem persists, please contact PAM360 support. See Also: Integrating PAM360 with ManageEngine ServiceDesk Plus Integrating PAM360 with ManageEngine ADSelfService Plus (ADSSP) Integrating PAM360 with ManageEngine ADManager Plus Integrating PAM360 with ManageEngine EventLog Analyzer Integrating PAM360 with ManageEngine Log360 UEBA. Depending on how ManageEngine Service Desk Plus is deployed in your environment, follow the corresponding steps: ManageEngine ServiceDesk Plus On-Demand; ManageEngine ServiceDesk Plus (On-Premesis) ManageEngine ServiceDesk Plus MSP; ManageEngine ServiceDesk Plus On-Demand integration. To configure ManageEngine ServiceDesk Plus On-Demand in ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus Case Study Warner Bros. Games Uses ManageEngine ServiceDesk Plus I started using ServiceDesk Plus

ManageEngine ServiceDesk Plus 13.0.0

Integrating with ADSelfService PlusIntegrate ServiceDesk Plus MSP with ManageEngine ADSelfService Plus and allow your Active Directory users (both technicians and requesters) to self-service their Active Directory passwords and accounts easily. ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory. If you have installed both of these products, you just have to provide the details of the computer where ADSelfService Plus is installed, along with its Port Number.Steps to Install:Download and Install ADSelfService Plus.Configure ADSelfService Plus Settings in ServiceDesk Plus MSP.Steps to Configure:Go to Admin > Integrations > ADSelfService Plus.Decide to whom ADSelfService Plus menu should be displayed [technicians or requesters or both] by Enabling/Disabling ADSelfService menu checkboxes for technicians/requesters.Configure whom ADSelfService Plus should be applicable for from following options:All accountsSelected Account GroupsSelected AccountsSpecify Server Name and Port Number.Select the protocol (HTTP or HTTPs).Click Test Connection and Save. The connection will be established.Once the connection is established, use the "Jump To" link to switch over to ADSelfService Plus server.ADSelfService Plus tab will be displayed to the technicians when the same has been enabled irrespective of the integration status between ServiceDesk Plus MSP and ADSelfService Plus. ADSelfService Plus tab will be displayed to the requesters when the same has been enabled only if ServiceDesk Plus is integrated with ADSelfService Plus

ManageEngine ServiceDesk Plus IT help

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ManageEngine ServiceDesk Plus 10.5

App Download the ServiceDesk Plus MSP Android app from the Play Store of your Android phone. Search for the term 'ServiceDesk Plus MSP' and you will find the ServiceDesk Plus MSP Android app in the search results displayed. It is a free app and does not require any license to be purchased. Proceed installing the app on your Android phone.II Logging into the ServiceDesk Plus MSP Android app After installing the app, tap the ServiceDesk Plus MSP icon on your mobile phone to log into the application.You can either Login using the Username and Password or use SAML Login. II 1 Server Details Screen Tap the icon in the Login screen. The Server Details screen (shown in the below image), where you need to enter the Server Address for the ServiceDesk Plus MSP Android app. By default, the address is shown. You can change the URL if required. Enable the Use https checkbox, if you wish to run the server in https mode. Tap Save. Server URL Pre-Configuration via MDM Solution If your organization manages mobile devices using a Mobile Device Management (MDM) application, you can silently deploy ServiceDesk Plus MSP (on-premises) for Android with the application URL preconfigured in the app. To do this, you need to add some configuration details to the XML configuration file or directly via the MDM application UI, depending on the MDM solution.To preconfigure the application URL in the mobile apps, configure the following information in your MDM via XML file or UI:Configuration Key: ServerURLStringValue type: StringConfiguration Value: ://: Example:Configuration Key: ServerURLStringValue type: StringConfiguration Value: you are using ManageEngine Mobile Device Manager Plus then you need to configure these values using a suitable method to pre-populate the server URL in the ServiceDesk Plus MSP (on-premises) for Android devices. To learn more about pre-configuration, click. Depending on how ManageEngine Service Desk Plus is deployed in your environment, follow the corresponding steps: ManageEngine ServiceDesk Plus On-Demand; ManageEngine ServiceDesk Plus (On-Premesis) ManageEngine ServiceDesk Plus MSP; ManageEngine ServiceDesk Plus On-Demand integration. To configure ManageEngine ServiceDesk Plus On-Demand in