Oracle Chat Cloud Service

Author: a | 2025-04-25

We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is

'Oracle Intelligent bot cloud service’ chat to ‘Oracle Service Cloud

Click to view our Accessibility PolicySkip to contentSupportSupport Contacts Global DirectoryAcquired Product SupportOnline SupportUnited StatesCanadaLatin AmericaEurope, Middle East, and AfricaAsia PacificOracle Construction and Engineering (including Aconex and Textura)Oracle CRM On Demand (Siebel)Oracle GloriaFood (Online Ordering/POS)Oracle Hospitality and Food & Beverage (MICROS, Nor1)Oracle Life Sciences (including goBalto)Oracle Managed Cloud ServicesOracle Retail (MICROS)Oracle Service Cloud (B2C Service/RightNow)Acquired Product SupportOracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:Adi InsightsCernerDynFarAppFOEXNetSuiteNext TechnikVereniaOnline SupportNeed Help? Go to My Oracle Support to:Find Answers in the Oracle Support Knowledge BaseSubmit, update, or review Service RequestsEngage the My Oracle Support CommunityDownload software updatesTap into Oracle proactive support tools and best practicesYou must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support.United StatesGetting SupportOnline: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiriesOracle Retail (MICROS) customers in the United States call 1.800.223.1711 for product related support inquiriesLocal Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiriesHearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at and a list of phone numbers is available at International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.Renewing Oracle Premier SupportTo renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.Other Service Inquiries:For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)CanadaGetting SupportOnline: Go to My Oracle Support

Oracle RightNow Chat Cloud Service

Accessibility PolicySkip to contentCloudOracle Cloud Free TierSign up for Oracle Cloud Free TierBuild, test, and deploy applications on Oracle Cloud—for free. Get Always Free services and a US$300 cloud credit for 30 days.What is Oracle Cloud Free Tier? Open all Close all What is Oracle Cloud Free Tier?Oracle Cloud Free Tier allows you to sign up for an Oracle Cloud account which provides a number of Always Free services and a Free Trial with US$300 of free credit to use on all eligible Oracle Cloud Infrastructure services for up to 30 days. The Always Free services are available for an unlimited period of time. The Free Trial services may be used until your US$300 of free credits are consumed or the 30 days has expired, whichever comes first.Who should use Oracle Cloud Free Tier?Oracle Cloud Free Tier services are for everyone. Whether you’re a developer building and testing applications, a startup founder creating new systems with the intention of scaling later, an enterprise looking to test things before moving to cloud, a student wanting to learn, or an academic developing curriculum in the cloud, Oracle Cloud Free Tier enables you to learn, explore, build and test for free.Who is eligible for Oracle Cloud Free Tier?One Oracle Cloud Free Trial or Always Free account is permitted per person. Please note:Creating or attempting to create multiple free accounts is prohibited.All contact and billing information provided must be accurate, valid, and used with consent for the duration of the account.Failure to comply with these requirements may result in the suspension or termination of your account.Why do I need to provide credit or debit card information when I sign up for Oracle Cloud Free Tier?To provide free Oracle Cloud accounts to our valued customers, we need to ensure that you are who you say you are. We use your contact information and credit/debit card information for account setup and identity verification. Oracle may periodically check the validity of your card, resulting in a temporary “authorization” hold. These holds are removed by your bank, typically within three to five days, and do not result in actual charges to your account.What payment methods does Oracle accept?We accept credit cards and debit cards that function like credit cards. We do not accept debit cards with a PIN or virtual, single-use, or prepaid cards.Is Oracle Cloud Free Tier available in all countries?Oracle Cloud Free Tier is currently available in all regions where commercial Oracle Cloud Infrastructure service is available. See the data regions page for detailed service availability.*** If your first-choice data region isn’t available, please select an adjacent region. If you are unable to find the country or territory you require, please contact Oracle Sales or Cloud Support using the Chat link in the menu bar. The Oracle Sales team can help you sign up for Oracle Cloud Free Tier.How do I sign up for Oracle Cloud Free Tier?How do I get help if I have problems signing up or signing in including Multi-Factor Authentication (MFA)?Contact the

INTRA CHAT : Oracle Service Cloud

An ever changing business,” said Chris Hall, vice president, Global IT, KEMET. “We are excited about the launch of Oracle’s San Jose data center because of its proximity to our West U.S. for Azure region and the lower latency this strategic location will bring to our users in terms of multi-cloud application performance.”8x8, Inc. is a leading integrated cloud communications platform transforming the future of business communications as a SaaS provider of voice, video, chat, contact center, and enterprise-class API solutions. “As we continue to see strong demand for our video conferencing and cloud communications services, it’s essential to have consistent low network latency, significant outbound bandwidth, and large-scale compute services to deliver an exceptional user experience,” said Mehdi Salour, senior vice president, Global Network and DevOps, 8x8. “Oracle’s new San Jose Cloud Region allows us to be even closer to millions of our users and lets us rapidly innovate even further with Oracle Cloud Infrastructure.”Phenix improves the online entertainment and sports experience by delivering synchronized video streams to millions of viewers around the world. “Phenix real-time streaming depends on global infrastructure that is close to all viewers wherever they are on the globe,” said Jed Corenthal, chief marketing officer, Phenix. “Oracle’s new San Jose Data Center expands the OCI footprint and benefits Phenix by being closer to viewers in the Bay Area.”Oracle Cloud Infrastructure FastConnect provides dedicated connectivity to Oracle Cloud Infrastructure and other Oracle Cloud services. FastConnect provides an easy, elastic, and economical way to create a dedicated and private connection with higher bandwidth options, and a more reliable and consistent networking experience versus public internet-based connections. FastConnect is available via FastConnect Partners or direct connection. CenturyLink, Equinix and Megaport have established FastConnect connectivity with the San Jose Cloud Region.Oracle is investing in the skill set in the U.S. through Oracle University. Oracle University is a trusted provider of Oracle Cloud and on-premise software training and certification. All training is delivered by Oracle’s elite global team of experts and is made available in multiple learning formats for anytime, anywhere training.In addition, Oracle is supporting the next wave of entrepreneurs via its Oracle for Startups program, which is a unique acceleration program that enables mutually beneficial business-building partnerships for startups, our customers, and Oracle. The program creates a virtuous cycle of innovation by blending startup ingenuity with enterprise resources to deliver transformative solutions to customers. It starts with free cloud and expands to a rich collaboration with opportunities to engage with Oracle’s vast network of mentors, product experts, and customers.ResourcesLearn more about Oracle’s Cloud Region strategy and locationsContact InfoCarolin BachmannOracle+1.415.622.8466About OracleThe Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.. We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is Oracle RightNow Chat Cloud Service Author: Oracle Subject: Oracle RightNow Chat Cloud Service Keywords: Web self-service, chat, live chat, knowledge base, conversion rate, customer experience, call center, agent Created Date: 5:

REST API for Oracle Service Cloud Chat

To find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions regarding your supported Oracle products, product downloads, My Oracle Support portal or related support questions. For questions concerning your support license or support contract, please see the “Renewing Support” section.Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at and a list of phone numbers is available at International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.Renewing Oracle Premier SupportTo renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call 1.888.545.4577.View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.Other Service Inquiries:For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)Latin AmericaOnline: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).Renewing Oracle Premier SupportTo renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below.View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.CountrySupport HotlineSupport Renewal SalesArgentinaAcceso directo: 0800.666.0173Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253+54 1152996000BelizeVí­a AT&T Direct: 811 conectar a 877.767.2253+506.2205.5554BoliviaVí­a AT&T Direct: 800.10.1110 conectar a 877.767.22530800.0178BrazilToll Free: 0800.891.5899Direct Access: +55.11.5189.1001Fax: +55.11.5189.1101Direct Access: +55.11.5189.1000Fax: +55.11.5189.1189Caribbean Islands(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)AT&T Direct® Access Number 877.767.2253+506.2205.5554Central AmericaPara numeros telefonicos, por favor refierase al pais de preferencia.+506.296.1530ChileAcceso Directo: +56.22.830.7810Acesso Directo Hospitality only: +56 22 830 7626Acceso Directo: 188.800.800.075Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253+56.22.666.5000ColombiaAcceso Directo:01.800.912.1586Ví­a AT&T Direct: 018009110010

REST API for Oracle Service Cloud Chat - Oracle Help Center

Oracle Cloud support team using the Chat link in the menu bar.Does Oracle Cloud Free Tier include service level agreements (SLAs) and technical support?Oracle Cloud Free Tier does not include SLAs. Community support through our forums is available to all customers. Customers using only Always Free resources are not eligible for Oracle Support. Limited support is available for Oracle Cloud Free Tier with Free Trial credits. After you use all of your credits or after your trial period ends (whichever comes first), you must upgrade to a paid account to access Oracle Support. If you choose not to upgrade and continue to use Always Free Services, you will not be eligible to raise a service request in My Oracle Support.What are Always Free services?Always Free services are part of Oracle Cloud Free Tier. Always Free services are available for an unlimited time. Some limitations apply. As new Always Free services become available, you will automatically be able to use those as well.The following services are available as Always Free:HeatWaveAMD-based ComputeArm-based Ampere A1 ComputeBlock VolumeObject StorageArchive StorageFlexible Load BalancerFlexible Network Load BalancerVPN ConnectAutonomous Data WarehouseAutonomous Transaction ProcessingAutonomous JSON DatabaseNoSQL Database (Phoenix Region only)APEX Application DevelopmentResource Manager (Terraform)MonitoringNotificationsLoggingApplication Performance MonitoringService Connector HubVaultBastionsSecurity AdvisorVirtual Cloud NetworksSite-to-Site VPNContent Management Starter EditionEmail DeliveryWhat can I do with Always Free Oracle Autonomous Database?With Oracle Autonomous Database now always free, developers can access a full database experience and built-in development tools for free—without worrying about losing work at the end of a trial period. Autonomous Database is a multimodel database for virtually any type of data (including relational, JSON, spatial, graph, multimedia, XML, files, and more), any workload (transactional, data warehouse, and analytics), and any interface (full SQL, REST data access, and language drivers). The service includes free development tools such as SQL Developer IDE, Oracle Application Express (APEX) for low-code app creation, Oracle REST Data Services, and powerful command-line utilities. To keep building even when you are disconnected from Oracle Cloud, you can mix Always Free Oracle Autonomous Database with a compatible always-free version of Oracle Database that runs on your laptop (see Oracle Database XE).What can I do with Always Free Oracle Cloud Infrastructure?With Always Free Oracle Cloud Infrastructure services, you get the essentials you need to build and test applications in the cloud. This includes two compute instances, NVMe SSD-powered block storage, high-bandwidth object storage, archive storage, and load balancing, all on our enterprise-grade virtual networks. These resources enable you to prototype two-tier high availability applications, test server cloning and other advanced storage features, or build basic data pipelines with object storage, as just a few examples. Coupling with Always Free Autonomous Database or our Free Tier gives you even more options. Our cloud infrastructure includes rich APIs, SDKs for Java, Python, Ruby, and Go, and cool plug-ins for Jenkins, Packer, and Grafana. And you can automate it all with Terraform.I need more instances or larger sizes of Always Free services. What should I do?If your cloud account is in Free Trial period or

Use Oracle Identity Cloud Service with Oracle Java Cloud Service

Oracle provides a range of industry-leading on-premises and cloud-based solutions to meet the data management requirements from small and medium sized businesses to large global enterprises. Base Database Service Oracle Base Database Service provides Oracle Databases hosted on Oracle Cloud Infrastructure. It offers single-node DB systems on either bare metal or virtual machines and 2-node RAC DB systems on virtual machines. Autonomous JSON Database A serverless, MongoDB-compatible Autonomous Database specialized for developing NoSQL-style applications that use JavaScript Object Notation (JSON) documents. It supports ACID transactions, indexes, NoSQL document store APIs, SQL over JSON data, and additional features to work with JSON-centric applications. Oracle APEX Application Development Oracle APEX Application Development (APEX Service) is a low cost Oracle Cloud service offering convenient access to the Oracle Application Express platform for rapidly building and deploying low-code applications. Autonomous Recovery Service Oracle Database Autonomous Recovery Service is a fully managed data protection service for Oracle databases running on Oracle Cloud Infrastructure (OCI). Unique, automated capabilities protect Oracle Database changes in real-time, validate backups without production database overhead, and enable fast, predictable recovery to any point in time. Database Backup Cloud Service Oracle Database Backup Cloud Service is a reliable and scalable object storage solution for storing and accessing your ever-growing Oracle Database backup data. MySQL Cloud Service Oracle MySQL Cloud Service provides the world’s most popular open source database powered by the Oracle Cloud, delivering a secure, cost-effective, and enterprise-grade MySQL database service for your modern applications. Database Cloud Service Oracle Database Cloud Service offers elastic database services for application development, test and production deployment. The service delivers an easy to use web console user interface and RESTful API to provision and administer Oracle Database.

Insights for Oracle B2C Service Chat and Oracle Fusion Service Chat

We’re ready to help you reimagine customer experience With Oracle CX, we improved customer experience from end-to-end. By aligning sales, marketing, and service, we sped up campaign launches, reduced sales research, doubled lead conversion, and shortened service for our customers. Let share how we did it, and what we learned along the way. Products used: Oracle CX, Oracle Marketing, Oracle Sales, Oracle Commerce, Oracle Service, Oracle CX Platform What’s Oracle@OracleService means everything to customers—from almost instant deliveries to truly instant answers. To deliver exceptional experiences and stay ahead of changing expectations, Oracle embarked on an end-to-end transformation using the same tools, and the same public cloud we offer our customers. Now Oracle marketing, sales, and service use Oracle CX to deliver better experiences for customers across the relationship. Unified data and personalized interactions Our goal was to make every interaction exceptional. We brought together data from marketing, sales, and service to create a single, dynamic view of our customers, empowering anyone who interacts with them to have all the info they need. We also utilized Oracle Cloud’s built-in machine learning and artificial intelligence to personalize real-time interactions with customers on the web and through chat. Our framework for exceptional customer experience We rebuilt marketing, sales, and service with a transformation framework that lets us continually improve experiences and operations using four key themes:StreamlineEmpower DelightAutomateStreamlineOur single customer database gives us a holistic view of customers. During discovery, they see personalized content on the channels they use—no sifting through information that’s not relevant to them. We removed approval cycles, simplified agreements, and make sure a single team handles the buying experience from start to finish. When it’s time to launch, sales and solution engineers can easily collaborate and make customers more successful, faster.EmpowerMarketers now have intuitive, self-service tools to create, execute, and. We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is Oracle RightNow Chat Cloud Service Author: Oracle Subject: Oracle RightNow Chat Cloud Service Keywords: Web self-service, chat, live chat, knowledge base, conversion rate, customer experience, call center, agent Created Date: 5:

How to configure Oracle Service Live Chat?Cloud Customer

Submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support).Renewing Oracle Premier SupportTo renew your on-premises support, log on to My Support Renewals to review and accept your renewal. You may also view information on accepting a renewal, enrolling in the Auto-Renew program, modifying address or contact information, payment options, or invoicing questions.For questions regarding on-premises support renewals, log a Renewal Service Request, Chat or call the relevant Oracle Support Renewal Sales number listed below.View pricing, Lifetime Support Policy, terms & conditions, technical support policies for more information regarding Oracle Premier Support.CountrySupport HotlineSupport Renewal SalesAustralia+61.132.370+61.2.8817.76001.800.787.901+61.2.94912850BangladeshUsing AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)+65.6436.100392512099711CIS Central Asia 74956606356-->China800.810.03664008.980.890400 669 1900+86 10 61065483Hong Kong800.963.604+852.2866.9582001 86 4008.980.890(IDD rates applicable)+852.3655.7975IndiaTechnical Support Hotlinea) 000 800 100 7534b) +1 800 711 1005Support Renewal Hotline0008000402728Indonesia+62.21.2555.2010Alternate Singapore Number+65 6436 10036565012337Japan0120.099638+81-3-6834-6045Korea+82.1588.8501080.909.0880+82.2.21947966Macau0800-559852.3655.7975Malaysia1 800 880 32960322993354NepalUsing AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)+65.6436.100392512099711New Zealand0800.478.776+61.2.8817.76000800466709+64.9977.2110PakistanUsing AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)+65.650.1220092512099711Philippines1800 1651 0500+63-2-7220-50991800-144-100-6663279445214Singapore800.616.1618 (support hotline)+65.6436.1003 (support hotline)6565012337Sri Lanka1800711100592512099711Taiwan0800.077677886 2 8726 7561Thailand+66 2 696 8001 Vietnam12065299Alternate number +84 2 4363748831 800 880 329Get startedSign in to My Oracle SupportSpecialized Oracle Support tools and resources at your fingertips.My Support RenewalsView past, pending, and future renewals. Save time. Renew online.Contact support salesInterested in learning more? Talk to a team member.

Oracle Service Cloud Chat 10 Best Features - CoreStudio

CONFIGURATION AND NOTIFY USERS.Note: Enabling SSO deactivates the ability to log in using the user name and password. Remain logged in to the Cisco Umbrella session until you complete the next section to verify that Identity Provider initiated SSO from Oracle Identity Cloud Service works.Verifying the IntegrationUse this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO) and Cisco Umbrella (SP Initiated SSO).Verifying Identity Provider Initiated SSO from Oracle Identity Cloud ServiceAccess the Oracle Identity Cloud Service My Profile console using the URL: in using credentials for a user that is assigned to the Cisco Umbrella app. Oracle Identity Cloud Service displays a shortcut to Cisco Umbrella under My Apps.Click Cisco Umbrella. The Cisco Umbrella home page appears.In the upper-right corner, confirm that the user that is logged in is the same for both Cisco Umbrella and Oracle Identity Cloud Service.This confirms that SSO that is initiated from Oracle Identity Cloud Service works.Verifying Service Provider Initiated SSO from Cisco UmbrellaAccess Cisco Umbrella using the URL: The Cisco Umbrella login page appears.Click Single sign on, enter the email address, and then click Sign In. You are redirected to the Oracle Identity Cloud Service login page.Log in using credentials for a user that is assigned to the Cisco Umbrella app. The Cisco Umbrella home page appears.In the upper-right corner, confirm that the user that is logged in is the same for both Cisco Umbrella and Oracle Identity Cloud Service.This confirms that SSO that is initiated from Cisco Umbrella works.TroubleshootingUse this section to locate solutions to common integration issues.Known IssuesCisco Umbrella displays the message, "Single Sign-On Unavailable"Cause: The email attribute sent by Oracle Identity Cloud Service during SSO doesn't match any existing user in Cisco Umbrella.Solution: Ensure that the user that you assign to the Cisco Umbrella app has an account in both Oracle Identity Cloud Service and Cisco Umbrella with the same email address.Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service Cisco Umbrella app and Cisco Umbrella is deactivated.Solution 1:Access the Oracle Identity Cloud Service administration console, select Applications, and then select Cisco Umbrella.In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.Cause 2: The administrator revokes access for the user at the same time that the user tries to access the Cisco Umbrella app using Oracle Identity Cloud Service.Solution 2:Access the Oracle Identity Cloud Service administration console, select Applications, and then select Cisco Umbrella.In the App Details section, select Users, and then click Assign to re-assign the user.Unknown IssuesFor unknown issues, contact Oracle Support:Go to Cloud Support, and then sign in with your support credentials.In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.Select Oracle Identity Cloud Service as the service type.Complete your service request.. We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is

INTRA CHAT : Oracle Service Cloud Browser UI Inlay

Last updated on JULY 01, 2024Applies to: Identity Cloud Service (IDCS) - Version N/A to N/AInformation in this document applies to any platform.SymptomsWhen following the documentation Supporting Oracle Fusion Cloud Applications Service Integrations with Oracle Platform as a Service (Doc ID 2785751.1) to enable Federation with Oracle Fusion Applications Cloud Service as Identity Provider and Identity Cloud Service as Service provider, the following error is presented:"Cannot save Identity Provider : The partnerProviderID property specified in the payload is different from the entityID attribute of the Metadata EntityDescriptor element. Correct the partnerProvider property or do not specify the partners providerID."ChangesBefore initiating the process to enable Federation with Oracle Fusion Applications Cloud Service as Identity Provider and Identity Cloud Service as Service provider, a new SAML Identity Provider in Oracle Identity Cloud Service needs to be configured.Use the Oracle Identity Cloud Service console to add and configure a new SAML identity provider.Before getting started, download the SAML provider metadata from the Oracle Fusion Applications Cloud Service identity provider and save it as an xml file.For example, download the metadata from and save it as FA-IdP-metadata.xml.However, unfortunately using the above method leads to having the incorrect IssuerID depicted within the configuration template.Cause To view full details, sign in with your My Oracle Support account. Don't have a My Oracle Support account? Click to get started! In this Document My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.