Cant access router

Erik Posts: 1 Joined: Wed Jul 22, 2020 2:16 pm Cant remote connect with app Hello I am new and need some help.Few weeks ago I was able to veiw blue iris from my phone. I change phones and the app stop.The router I am using is a verzion router. I Matts1984 Posts: 496 Joined: Fri Apr 10, 2020 1:12 pm Location: Maryland, USA Re: Cant remote connect with app Post by Matts1984 » Thu Jul 23, 2020 12:54 pm This will involve a lot of network troubleshooting and more info.What network is your phone on when testing this? Are you trying from the same network - presumably on wifi at home - or on your cellular carrier/remote network? What address is your phone app attempting to connect to? What is the local IP address of your BI server? Is it, and how is it, configured for external access?**** I'm not necessarily asking you provide all the IP responses in this forum, in fact I'd recommend against it. Knowing WHICH network however would be helpful. Please do NOT post your verizon external address here **** Blue Iris 5.9.9.x | Server 2025 VM | Xeon E5-2660 v3 @ 2.60GHz - 32 Cores | 48GB RAM | 8TB RAID | Sophos UTM WAF | Mostly various SV3C Cameras

To make sure the method works at all. Lets say I am away from the camera on a computer and I want to see the video feed. The IP I must use is my WAN IP, right? #12 I will. But first off I want to make sure the method works at all. Lets say I am away from the camera on a computer and I want to see the video feed. The IP I must use is my WAN IP, right? If by "away from my computer" you mean NOT on your local network (LAN), then yes. If that WAN IP is not static you would likely need a hostname supplied by a DDNS service to use in place of the WAN IP. The DDNS service would need to be refreshed in case your WAN IP ever changes and this is best performed, in most cases, by your router. You would also likely need to perform some port forwarding in that router so any request coming in on that port would be forwarded to the camera's LAN IP.....port forwarding is risky and NOT recommended. Instead, using a VPN to achieve access to your LAN from outside is the recommended method to help protect your LAN's integrity. #13 Thats a nice advice, thank you. But I just encountered a problem prior to that. I cant get the feed by the method stated above even locally. I copied the rtsp address and pasted onto VLC but I get an error that it cant open. No further details are given so I am in the dark and cant tell what went wrong. Maybe the method doesnt work at all for my type of camera? Its a vr-v380-v13-b #14 Thats a nice advice, thank you. But I just encountered a problem prior to that. I cant get the feed by the method stated above even locally. I copied the rtsp address and pasted onto VLC but I get an error that it cant open. No further details are given so I am in the dark and cant tell what went wrong. Maybe the method doesnt work at all for my type of camera? Its a vr-v380-v13-b After several Google Fu sessions I concluded that port 554 in that cam is NOT open for RTSP; one person here found port 5050 for mmcc (multimedia conference control) open by using the Fing app, but no

Page select iChat On the next page follow the instructions it gives about accessing your device. These are the defaults. They can be changed and if someone has then you will need the new ones. At this point don't follow the Port Forwarding instructions but look down the left hand menu for UPnP and WAN Check the UPnP is active. Set the WAN page as described. Tell us what model you have ? It is late here and I may not post again until tomorrow. 11:02 PM Sunday; February 4, 2007 Feb 4, 2007 4:33 PM in response to Ziad Meziab Ziad, Unplug the router for 1 min. and plug it back in. Maybe it works. If that doesn't work reset it. JP A user: I have reset the extender many times(unplugged as well), but cant get the gui from neither my laptop nor pc. The extender works great for internet access every time i reset it. no problems. This is what another user did: I'm also experiencing the same problem. I've had my WPN 824 router for almost a year and have experienced no problems with it until last week. Now, I find myself regularly having to reset the router to regain Internet access. I, too, have a cable connection.