Innerview wfm

WFM Integration is a software package that (in separate modules) collects historical statistics and reports real-time user status updates from your CIC servers. WFM Integration makes these historical statistics and real-time user status updates available to third-party workforce management products.Companies that have PureConnect's Interaction Optimizer software do not need WFM because Interaction Optimizer provides complete workforce management features and is integrated with CIC server software. WFM is for companies that do not have Optimizer and instead use third-party workforce management software. The WFM Historical and Real-Time Adherence (RTA) modules both extract user status information from your CIC servers and make it available to third-party workforce management software. The difference is that: WFM Historical extracts historical information. Use such information to plan workloads and staffing levels. WFM Historical collects historical statistics about the workgroups you select, such as calls handled, average talk time, and abandons. It collects the statistics at intervals. Each third-party software vendor has different requirements for historical reports, so we pull data from different historical tables. WFM Real-Time Adherence extracts up-to-the-minute information about status changes of employees in call centers and other organizational units that you choose to monitor. RTA listens for real-time changes in user status and reports them to the vendor in real time. RTA does not query for historical data and only cares about statuses.At a high level, the two modules mainly differ in this way. WFM Historical provides historical information so you can analyze and plan for the future. WFM RTA provides real-time information so you can manage your staff and resources in the present.The same setup program installs both modules of WFM. You configure and run both modules from the same interface. However, each module needs its own license to run.For more information about WFM, see the Product Information site at third-party softwareWFM is a versatile product that can work with multiple third-party vendors of workforce management software: Blue Pumpkin/Witness/Verint IEX TotalView/NICE GMT Aspect eWFM Invision/Injixo (cloud version of Invision) Pipkins (applies only to RTA)Requirements Component Requirement IC Server Customer Interaction Center 2016 R2 Application server Windows Server 2012 R2 (64-bit), 2016 (64 bit), 2019 (64-bit) Note: Do not install the WFM Integration on an IC server. Typically, the WFM Integration is installed on the SQL Server running the I3 DB repository (if applicable) or the WFM vendor's server (if it is a Windows operating system). Both Historical and Real-Time Adherence (RTA) are

Lightweight applications and can easily be run on the same server with other applications. Microsoft .NET Framework .NET 4.0 is required. Without it, Interactive Update does not function correctly. Database server SQL Server or Oracle (tables added to existing I3 database repository) Third-party WFM software supported Note: We do not test our WFM Historical or Real-Time integrations for each version of the WFM products we integrate with. We do not expect issues because the communication standards used are not such that should be effected by a new version. If there are new standards available in that version of the WFM product then of course we will not comply at this time. Please contact the WFM vendor for specific information about the differences in their version. They are all aware of the specifics on how we integrate with their products. Blue Pumpkin/Witness/Verint IEX TotalView/NICE Aspect eWFM GMT Invision/Injixo (cloud version of Invision) Pipkins (applies only to RTA) Other requirements Connectivity to joint file share or FTP location on WFM server (Blue Pumpkin, IEX, GMT, Invision, or Aspect eWFM) Access to PureConnect database instance on SQL Server or Oracle For GMT and IEX, set up status-reporting workgroup in Interaction Administrator before configuring Real-Time Adherence. WFM licensingWFM Integration is sold in two modules, Historical and Real-Time Adherence. Each module is licensed separately per CIC server. If a customer has three CIC servers (with switchover/backup servers), the customer would need three licenses for WFM Historical and RTA. You can run Historical without an RTA license; you can run RTA without a Historical license.The license strings are feature based. Each CIC server license must have the necessary features in order for the application modules to function. WFM Historical License Name: I3_FEATURE_WFM_HISTORICAL WFM RTA License Name: I3_FEATURE_WFM_REALTIMEEven without the required licenses, the user can still configure both WFM modules, but the integration services do not start unless there is at least one licensed server. If there is at least one server, integration services start, but the unlicensed servers are not functional from the integration perspective.

Moderator: DPlotAdmin Richard Henderson Posts: 1 Joined: Wed Mar 23, 2005 10:07 pm Location: Unionville, TN Format of Tek WFM files? I noticed there is a plug-in to read Tek WFM files. I have a Tek THS720A portable oscilloscope and want to record waveforms from the oscilloscope and import into dPlot. Can you provide me with the file format specification for the Tek WFM that the existing plug-in reads? If the Tek WFM has a header file that maintains information about the waveform, then I want to use this format for waveform storage. Thanks. DPlotAdmin Posts: 2312 Joined: Tue Jun 24, 2003 9:34 pm Location: Vicksburg, Mississippi Contact: Post by DPlotAdmin » Wed Mar 23, 2005 10:37 pm Richard,I've sent you via e-mail the C source file for the Tektronix plugin and a Tektronix PDF file describing the file format (which doesn't seem to be 100% accurate, but was a good starting point). Let me know if you have any questions. scoepshop Posts: 3 Joined: Wed Apr 05, 2006 2:24 am Location: Germany Hamburg Contact: Post by scoepshop » Wed Apr 05, 2006 2:31 am @dplotadmincan you send me the plugin for tektronix wfm files?can i use this plugin with the test version ?i want test it with the new tektronix oscilloscopes series dpo7000, this oscilloscope saves wfm files up to 400 mb and i need a program that can work with files up to 150-200 mb DPlotAdmin Posts: 2312 Joined: Tue Jun 24, 2003 9:34 pm Location: Vicksburg, Mississippi Contact: Post by DPlotAdmin » Wed Apr 05, 2006 7:14 am You can get the plugin for Tektronix files here: a folder \plugins\fileimport below dplot.exe and copy tek.dll there.Please let me know how this works out for you. Last edited by DPlotAdmin on Wed Oct 08, 2008 7:39 am, edited 1 time in total. DPlotAdmin Posts: 2312 Joined: Tue Jun 24, 2003 9:34 pm Location: Vicksburg, Mississippi Contact: Post by DPlotAdmin » Wed Apr 05, 2006 8:44 am can you fix this ?Maybe. The problem is there's more than a little guesswork involved in deciphering most of the commercial digitizer formats, Tek included. Your files will help, though. Thanks for those. DPlotAdmin Posts: 2312 Joined: Tue Jun 24, 2003 9:34 pm Location: Vicksburg, Mississippi Contact: Post by DPlotAdmin » Wed Apr 05, 2006 2:27 pm I'll have to set this aside for now. I've looked around the Tektronix web site but not had any luck. Their ConvertTekWfm utility also fouls up with your file. I had high hopes for their DPO7kVisa application, but it polls the oscilloscope directly and doesn't have anything to do with WFM files.If you find any information on the file format, of course let me know and I'll be happy to add support. For what it's worth, I've asked Tektronix in the past for file format information, but received a standard "it's proprietary, use our tools" response. DPlotAdmin Posts: 2312 Joined: Tue Jun 24, 2003 9:34 pm Location: Vicksburg, Mississippi Contact: Post by DPlotAdmin » Wed

HENLEY-IN-ARDEN, United Kingdom and DALLAS, Jan. 10, 2020 /PRNewswire/ -- Global retail IT consultancy and technology firm, REPL Group has successfully rolled out JDA Workforce Management to help improve the scheduling accuracy for Walmart. The rollout touches 1.6 million associates in 7,000 stores across the globe.After successfully partnering with JDA to implement JDA Workforce Management in Asda stores, Walmart's UK division, REPL deployed the JDA solution for Walmart globally. REPL managed the overall implementation in all markets by providing workforce management implementation services, system expertise and project management. REPL also implemented their own WFM Connect, a mobile-based dynamic workforce application which works seamlessly and in real-time with JDA Workforce Management. This allows managers and associates to manage every aspect of scheduling, empowering managers to manage the workforce quickly and effectively and for associates to have visibility of their schedules and be able to pick-up and swap shifts that provide choice and meet customer demand. REPL has also supported a number of Walmart workforce management (WFM) initiatives beyond the initial implementation, using their global expertise in WFM and a wider retail context to ensure initiatives landed and system changes were well executed. To work closely with Walmart, REPL opened an office in close proximity to Walmart's headquarters in Bentonville, Arkansas, to provide continual support and enabling the two teams to work even more effectively together. The WFM solution implemented by REPL has provided Walmart with a number of benefits which has made schedules easier to manage in line with shifting customer and associate needs and reduced off-salesfloor time using the mobile scheduling application. Walmart's associates also gain real-time visibility of schedules on a daily and weekly basis, in addition to optimizing shift patterns. Mike Callender, executive chairman, REPL Group, commented: "We have been delighted to work with Walmart on this project and to implement a WFM solution in almost half of its stores globally. Our relationship with the team has gone from strength to strength over the last eight years and we look forward to building on this further by continuing to provide expertise and support to allow Walmart to roll

Intelligent automation of employee engagement.Leverage AI for business rules and insightsUse AI recommendations to create and manage business rules, while providing complete visibility into your business data.Optimize net staffingHit service level goals across all intervals, by automatically adjusting your net staffing based on pre-defined business rules.Access anytime, anywhereLet agents enjoy anytime, anywhere access to schedules, request time off, extra hours, self-swaps or shift trades, and monitor their KPIs – all from a mobile device.Improve employee retentionReduce attrition and unplanned shrinkage by making employees your partners in the scheduling process.CVS Caremark increases retention and aligns its workforce.Learn how CVS Caremark was able to increase agent satisfaction and retention, while reducing administrative WFM tasks and achieving a more consistent customer experience.Read the case study Boosting productivity with intelligent WFM automation.Employee Engagement Manager enables a balanced culture of enhancing the employee experience by enabling scheduling flexibility, while meeting business needs by optimizing staff coverage and reducing attrition.Real-time alerts and notificationsSend automated alerts, based on defined business rules, so agents can correct their state and get back into productive mode, faster.Read more WFM process automationRelieve WFM administrators of manual processes with pre-approved schedule change opportunities that agents can implement independently.Read more Adaptive eventsAutomatically adjust agents’ schedules to ensure they are not penalized for providing a great customer experience.Read more Mobile self-serviceGive agents anytime, anywhere access to their schedules, pre-approval for requests for time off, extra hours, self-swaps, shift trades, and KPI monitoring.Read more Shift currencyGamify scheduling and incentivize agents with rewards for picking up extra hours in less desirable shifts - like holidays, nights and weekends.Read more “With a workforce that is 98% remote, we needed a better way to engage with our front-line employees to make it easier for them to manage their schedules. NICE Employee Engagement Manager is a great way for us to stay in contact with our agents.”Todd WagonerDirector of Workforce Optimization, Travel + Leisure Co.Travel and Leisure Co. | NICERelated productsAutomate employee engagement: FAQs