K love 91 9

Michael Bolton – 14 (11)43 34 FATHER FIGURE –•– George Michael – 15 (1)52 38 HYSTERIA –•– Def Leppard – 14 (10)56 39 I GET WEAK –•– Belinda Carlisle – 15 (2) POWER PLAYS 42 49 RITUAL –•– Dan Reed Network – 7 (42)44 62 TOGETHER FOREVER –•– Rick Astley – 2 (44)45 48 YES –•– Merry Clayton – 8 (45)46 59 I’M STILL SEARCHING –•– Glass Tiger – 3 (46)47 54 NIGHTIME –•– Pretty Poison – 4 (47)48 51 LOVE IN THE FIRST DEGREE –•– Bananarama – 6 (48)49 56 I STILL BELIEVE –•– Brenda K. Starr – 4 (49)50 57 PROMISE ME –•– The Cover Girls – 5 (50) THIS WEEKS DEBUTS 57 — FOOLISH BEAT –•– Debbie Gibson – 1 (57)78 — SUPERSONIC –•– J.J. Fad – 1 (78)82 — NOTHIN’ BUT A GOOD TIME –•– Poison – 1 (82)91 — DREAMIN’ OF LOVE –•– Stevie B – 1 (91)93 — POUR SOME SUGAR ON ME –•– Def Leppard – 1 (93)96 — I WASN’T THE ONE –•– Agnetha Faltskog & Peter Cetera – 1 (96)98 — LOVE STRUCK –•– Jesse Johnson – 1 (98) US Top 40 Singles For The Week Ending 30th April, 1988 TW LW TITLE Artist – Weeks on Chart (Peak Position) 1 1 WHERE DO BROKEN HEARTS GO –•– Whitney Houston – 10 (1)2 4 WISHING WELL –•– Terence Trent D’Arby – 16 (2)3 6 ANGEL –•– Aerosmith – 14 (3)4 2 DEVIL INSIDE –•– INXS – 12 (2)5 8 ANYTHING FOR YOU –•– Gloria Estefan & Miami Sound Machine – 8 (5)6 3 GET OUTTA MY DREAMS, GET INTO MY CAR –•– Billy Ocean – 12 (1)7 9 PINK CADILLAC –•– Natalie Cole – 9 (7)8 10 PROVE YOUR LOVE –•– Taylor Dayne – 11 (8)9 7 I SAW HIM STANDING

(DON’T MAKE IT RIGHT) –•– Denise Lopez – 12 (31)34 40 A NIGHTMARE ON MY STREET –•– D.J. Jazzy Jeff & The Fresh Prince – 5 (34)35 26 POUR SOME SUGAR ON ME –•– Def Leppard – 19 (2)36 38 DON’T BE CRUEL –•– Bobby Brown – 6 (36)37 21 THE TWIST –•– The Fat Boys & Chubby Checker – 11 (16)38 41 FALLEN ANGEL –•– Poison – 5 (38)39 42 LOOK OUT ANY WINDOW –•– Bruce Hornsby & The Range – 6 (39)40 49 WHAT’S ON YOUR MIND (PURE ENERGY) –•– Information Society – 7 (40) THIS WEEKS DROPS 41 22 DO YOU LOVE ME –•– The Contours – 13 (11)43 29 PARENTS JUST DON’T UNDERSTAND –•– D.J. Jazzy Jeff & The Fresh Prince – 15 (12)45 32 THE FLAME –•– Cheap Trick – 21 (1) POWER PLAYS 42 48 STAYING TOGETHER –•– Debbie Gibson – 4 (42)44 45 THE RIGHT STUFF –•– Vanessa Williams – 6 (44)46 44 SPRING LOVE (COME BACK TO ME) –•– Stevie B – 8 (43)47 54 WHAT YOU SEE IS WHAT YOU GET –•– Brenda K. Starr – 4 (47)48 53 FOREVER YOUNG –•– Rod Stewart – 4 (48)49 63 TRUE LOVE –•– Glenn Frey – 2 (49)50 50 SUMMERGIRLS –•– Dino – 7 (50) THIS WEEKS DEBUTS 80 — THE LOCO-MOTION –•– Kylie Minogue – 1 (80)91 — SHIP OF FOOLS –•– Robert Plant – 1 (91)93 — POWERFUL STUFF –•– The Fabulous Thunderbirds – 1 (93)95 — WHEN I FALL IN LOVE –•– Natalie Cole – 1 (95) US Top 40 Singles For The Week Ending September 3, 1988 TW LW TITLE Artist – Weeks on Chart (Peak Position) 1 1 MONKEY –•– George Michael – 9 (1)2 4 SWEET CHILD O’ MINE –•– Guns N’ Roses – 11 (2)3 5

Day,6 nor the pestilence that stalks in the darkness, nor the plague that destroys at midday.7 A thousand may fall at your side, ten thousand at your right hand, but it will not come near you.8 You will only observe with your eyes and see the punishment of the wicked.J)">(J) 9 If you say, “The Lord is my refuge,” and you make the Most High your dwelling,10 no harmK)">(K) will overtake you, no disaster will come near your tent.11 For he will command his angelsL)">(L) concerning you to guard you in all your ways;M)">(M)12 they will lift you up in their hands, so that you will not strike your foot against a stone.N)">(N)13 You will tread on the lion and the cobra; you will trample the great lion and the serpent.O)">(O) 14 “Because heb]">[b] loves me,” says the Lord, “I will rescue him; I will protect him, for he acknowledges my name.15 He will call on me, and I will answer him; I will be with him in trouble, I will deliver him and honor him.P)">(P)16 With long lifeQ)">(Q) I will satisfy him and show him my salvation.R)">(R)” FootnotesPsalm 91:1 Hebrew ShaddaiPsalm 91:14 That is, probably the king Cross referencesPsalm 91:1 : S Ex 33:22Psalm 91:1 : Ps 63:7; Isa 49:2; La 4:20Psalm 91:2 : ver 9; S 2Sa 22:3; Ps 9:9Psalm 91:2 : S 2Sa 22:2Psalm 91:3 : Ps 124:7; Pr 6:5Psalm 91:3 : 1Ki 8:37Psalm 91:4 : S Ru 2:12; Ps 17:8Psalm 91:4 : S Dt 32:10; Ps 35:2; Isa 27:3; 31:5; Zec 12:8Psalm 91:5 : S Job 5:21Psalm 91:8 : Ps 37:34; S 58:10Psalm 91:10 : Pr 12:21Psalm 91:11 : S Ge 32:1; Heb 1:14Psalm 91:11 : Ps 34:7Psalm 91:12 : Mt 4:6*; Lk 4:10-11*Psalm 91:13 : Da 6:22; Lk 10:19Psalm 91:15 : S 1Sa 2:30; Jn

114, 115 businesses. See companies C Caveat venditor, 83 Chesterton, G. K., 103 Chevron, 53 Cirque du Soleil, 52, 60 Coca Cola, 52 cognitive overhead, 101 companies avoiding competition, 58, 61 cultures compatible with tribes, 63, 65–66 customer identity and purpose of, 52–53 customer leadership in, 6 customers of winning, 14, 132 design-centric, 91 designing customer experiences, 85–91 developing tribe support, 43–45 differentiating products, 59–61 establishing authenticity, 51–56 finding product onlyness, 57–61 flipping accepted business truths, 6 focusing on customer identity, 32–33 measuring sales with purchase funnel, 120, 121–122 multiplying and conquering, 40–45 new realities for, 8–17 POV acronym for, 47, 67 power shift to customers from, 8 preparing for disruption, 3, 131 product-driven model for, 5 protecting customers, 77–83 ranking authenticity of, 55 retaining customers, 30, 31 solving service issues, 82 strengthening tribes, 14 take-home lessons for, 131 testing brand prototypes, 94 value added with intangibles, 26 competition avoiding, 58, 61 companies with strongest tribe wins,14, 132 differentiating vs., 57–61 Conley, Chip, 35, 54 corporate culture, 63, 65–66 corporations. See companies costs of logos, 23 prototyping, 93 creative swarm, 86 Csikszentmihalyi, Mihaly, 35 customer experience advertising vs., 54 brands providing, 70–71, 85–91 choosing gifts for, 24 Customer Experience Index, 76 designing, 85–91 drawing touchpoints from, 68 improving for customer calls, 69–70 measuring, 123 using social media, 73–74 Customer Experience Index, 76, 123 customer service customer call centers, 69–70 80/80 rule for, 79–80 finding issues to fix in, 82 Zappos’S commitment to, 54 customers aligning purpose to, 52–53 building identities with products, 10 buying in tribes, 12 co-leading companies, 6 creating own narratives, 116–117 delight of, 123, 125, 126, 133 designing identities of, 32–35 empowering, 124, 125, 126, 133 focused on meaning, 9, 131 hate being sold, love buying, 11 IAM acronym for, 46–47, 67 joining brands, 6, 29, 131