Legally blind gif

Following complaints, Uber introduced a new feature to combat discrimination against people with service animals. PORTLAND, Ore. — A recent investigation has revealed that some Uber and Lyft drivers continue to refuse rides to legally blind passengers due to their guide dogs -- despite company policies and legal protections requiring accommodation. A report by WKYC's sister station, KGW in Portland, Oregon, found drivers are still rejecting passengers with service animals, even after media attention was brought to the issue. Erica Daniels, a legally blind rideshare user, recorded an interaction in late January that highlights the problem. "Oh, ah. Your dog is along with you, right?" the driver is heard saying on Daniels’ cell phone video."Yeah, he's my guide dog.""Oh. Shoot. I don't do Uber pets.""He's not a pet. He's a service animal.""I know, but I don't do the…""It doesn't matter though. He's a service animal. You're supposed to take them all.""I'm sorry, ma’am." Daniels expressed frustration about the encounter. "I really wanted to say more than I did. I was like, don’t say anything you shouldn’t ‘cause that’s just going to put me in a bad spot. So I just kept my mouth shut." Under both federal and state law, refusing service to someone due to their guide dog is illegal. The Americans with Disabilities Act (ADA) and Ohio law require that service animals be allowed in all public accommodations, including rideshare vehicles. Uber and Lyft also have strict policies prohibiting drivers from denying service to riders with service animals.

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It’s not disrespectful to say something like “I see what you mean”.If the passenger needs direction toward their building or anything similar, use specific language. “Over there” means nothing when they can’t see where you’re pointing. You can check out more etiquette related information here.If you receive a text or message from the passenger, pull over and read it. It will likely include important instructions on how to find them and what you should do so they can find you.Interact with your passenger. If they are trying to have a conversation with you and all they get back is silence, it makes for a bad experience overall. You don’t have to be off the wall entertaining, but talk if your passenger wants to talk.Make sure there’s room for your passenger. Oftentimes the front passenger seat is scooted all the way up and doesn’t leave room for someone who wants to sit up front. If your passenger is wanting to sit up front, maybe tell them to hold up for a minute while you adjust the seat for them so they aren’t cramped.Scott’s advice: “Treat us like any other individual. We don’t ask for the world. We just want to be treated like everybody else…because at the end of the day, you want to make money, we want to make it to our destination in the safest way possible.”Tips from Uber’s website and from Lyft’s websiteUber has a few tips listed for how to assist blind passengers. The basics: How you can helpIf you’re unsure, ask—People with disabilities generally know what they need. If you don’t know how to assist a rider, ask them what you can do to help.Speak respectfully—Focus on the person rather than their disability. So instead of saying “the blind man,” you can say “Felix, who is blind.”Welcome assistance animals—Assistance animals are generally allowed everywhere their owner goes. In most circumstances, the law requires that transport service providers do not prohibit assistance animals from getting in their car.And yes, you do have to take people with service animals according to the Americans With Disabilities Act. Learn more about the rules (and questions you can ask legally) below: Do Uber Drivers Have To Accept Uber Passengers With Service Dogs? Uber also outlines on their website:“If a rider needs assistance, try offering your arm to guide the person to the car. Be descriptive about what you’re doing and what’s around you, including obstacles like curbs or stairs.”Lyft has the following tips for drivers who have blind or low-vision riders:If your passenger is blind or low-vision, try to pull up close to the curb and in line with where they are standing if possible.Offer an arm to guide the passenger